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Plans change, Glamease makes it easy to reschedule or cancel an appointment directly from the app. Before you act, it’s worth understanding each stylist’s cancellation policy, which is shown on the booking page before you confirm, so you always know where you stand.

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How to Reschedule

Rescheduling moves your appointment to a new time without cancelling it, which means your deposit stays in place and your booking remains active.
1

Open the Appointments Tab

Tap Appointments in the bottom navigation bar to see all your upcoming bookings.
2

Select the Appointment

Tap the appointment you want to move to open its detail view.
3

Tap Reschedule

Select the Reschedule option. You’ll be taken to the stylist’s availability calendar.
4

Pick a New Date and Time

Choose a new date and available time slot. Confirm your selection to update the appointment. You’ll receive an updated confirmation in the app as soon as the change is saved.

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How to Cancel

If you need to cancel your appointment entirely, you can do so from the Appointments tab in just a few taps.
1

Open the Appointments Tab

Tap Appointments in the bottom navigation bar.
2

Select the Appointment

Tap the appointment you want to cancel to open its detail view.
3

Tap Cancel Appointment

Select the Cancel Appointment option at the bottom of the screen.
4

Confirm the Cancellation

A confirmation prompt will appear summarizing the cancellation policy and any impact on your deposit. Review it carefully, then confirm to complete the cancellation.

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Cancellation Policies

Every stylist on Glamease sets their own cancellation policy. There is no single platform-wide rule, each professional determines their own cancellation window and refund terms. Here’s what to know:
  • The cancellation window is shown on the booking page before you confirm your appointment. Read it carefully so you know how much notice you need to give.
  • Cancelling within the allowed window typically makes your deposit eligible for a refund, subject to the stylist’s specific terms.
  • Cancelling outside the allowed window: meaning too close to the appointment time, may result in your deposit being forfeited. This protects stylists from last-minute gaps in their schedule.
  • No-shows are treated as late cancellations and are generally subject to the same deposit forfeiture rules.
If you cancel outside the stylist’s cancellation window, you may lose your deposit. This policy exists to compensate stylists for the time they’ve set aside for you. Always check the cancellation window before cancelling.
If your schedule changes, choose Reschedule instead of Cancel whenever possible. Rescheduling preserves your deposit and keeps your booking active, you simply move to a new time that works for both you and your stylist.

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Contact the Stylist Directly

If you need to cancel at the last minute and your situation falls outside the normal policy, such as a genuine emergency, reach out to your stylist directly through the in-app messaging feature. Tap the Message button on the stylist’s profile or from within your appointment detail view. Many stylists are willing to work with clients who communicate proactively rather than simply cancelling without notice. For urgent help or disputes related to cancellations, contact Glamease Support at support@glamwithease.com.