> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glamwithease.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Glamease FAQ: Bookings, Payments & Appointments

> Find quick answers to the most common Glamease questions about booking, payments, deposits, cancellations, and joining as a professional.

Whether you're booking your first appointment or setting up your professional profile, you're likely to find the answer you need right here. Browse the sections below to get quick, clear guidance on how Glamease works, for clients and beauty professionals alike.

## For Clients

<AccordionGroup>
  <Accordion title="What is Glamease?">
    Glamease is a beauty booking marketplace app available on iOS and Android. It connects clients with verified hair stylists, nail technicians, estheticians, makeup artists, and braiding and locs specialists, all in one place. You can browse professionals, view their services and pricing, read reviews, and book appointments directly through the app. Glamease is designed to make discovering and booking quality beauty services as simple and stress-free as possible.
  </Accordion>

  <Accordion title="Is the app free to download?">
    Yes, Glamease is completely free to download on both the Apple App Store and Google Play Store. There are no subscription fees or sign-up charges for clients. You only pay for the services you book, which includes any deposit required by your stylist at the time of booking and the remaining balance at the time of your appointment.
  </Accordion>

  <Accordion title="How do I book an appointment?">
    Booking an appointment on Glamease is quick and straightforward:

    1. **Open the app** and browse or search for the type of service you want, such as hair styling, braids and locs, nails, esthetics, or cosmetics.
    2. **Select a professional** whose work, availability, and pricing match what you're looking for.
    3. **Choose a service** from their menu and pick a date and time that works for you.
    4. **Review the booking details**, including the stylist's cancellation policy and any deposit amount required.
    5. **Complete payment** using your preferred method, card, Apple Pay, or Google Pay, to confirm your booking.

    Once confirmed, you'll receive a booking confirmation in the app. Your appointment will also appear in your bookings history so you can reference it anytime.
  </Accordion>

  <Accordion title="How do deposits work?">
    Some stylists require a deposit at the time of booking to secure your appointment. This deposit is set by the individual professional, not by Glamease, and is intended to reduce no-shows and protect the stylist's time.

    Here's what you need to know about deposits:

    * **The deposit amount is shown before you confirm your booking**, so you always know what you'll pay upfront.
    * **Your deposit is applied toward the total cost of your service**:, it's not an extra charge. For example, if your service costs $80 and the deposit is $20, you'll only owe \$60 at the time of your appointment.
    * **Deposits are collected at the time of booking** and processed securely through the app.
    * **Refund eligibility depends on the stylist's cancellation policy.** Review the policy carefully before booking. If you cancel within the allowed window, your deposit may be refunded in full or in part.
  </Accordion>

  <Accordion title="Can I reschedule or cancel my appointment?">
    Yes, you can reschedule or cancel an appointment through the app, subject to the stylist's individual cancellation policy. Every stylist on Glamease sets their own policy, and you can view it on their profile and during checkout, before you confirm your booking.

    To cancel or reschedule:

    1. Go to **My Bookings** in the app.
    2. Select the appointment you want to change.
    3. Tap **Reschedule** or **Cancel** and follow the prompts.

    <Warning>
      Cancelling outside of the allowed window may result in a partial or non-refundable deposit. Always review the stylist's cancellation policy before booking to avoid unexpected charges.
    </Warning>

    If you have trouble cancelling or need to make a last-minute change, reach out directly to your stylist through in-app messaging as soon as possible.
  </Accordion>

  <Accordion title="What payment methods are accepted?">
    Glamease supports the following payment methods for booking appointments:

    * **Credit and debit cards** (Visa, Mastercard, American Express, and Discover)
    * **Apple Pay** (iOS devices)
    * **Google Pay** (Android devices)

    All payments are processed securely through the app. Your payment information is encrypted and never shared with the stylist directly. You can manage your saved payment methods in the **Account** section of the app.
  </Accordion>

  <Accordion title="How do I message my stylist?">
    You can message your stylist directly through the Glamease app once you have a confirmed booking with them. To start a conversation:

    1. Open **My Bookings** and select the relevant appointment.
    2. Tap the **Message** button on the booking details screen.
    3. Type your message and send.

    Use in-app messaging to share any important details about your appointment, such as hair texture, inspiration photos, allergies, or specific preferences, before you arrive. Keeping communication inside the app also ensures you have a clear record of your conversation.
  </Accordion>

  <Accordion title="How do I leave a review after my appointment?">
    After your appointment is marked as complete, you'll receive a prompt in the app inviting you to leave a review. You can also find the option manually:

    1. Go to **My Bookings** and find the completed appointment.
    2. Tap **Leave a Review**.
    3. Rate your experience and write a short comment about the service.
    4. Tap **Submit** to publish your review.

    Your honest feedback helps other clients make informed decisions and helps great professionals grow their business on Glamease. Reviews are tied to verified bookings, so only clients who have completed an appointment can leave a review.
  </Accordion>
</AccordionGroup>

## For Professionals

<AccordionGroup>
  <Accordion title="How do I join as a stylist or artist?">
    Joining Glamease as a beauty professional is free and straightforward. To apply:

    1. **Download the app** from the App Store or Google Play.
    2. **Create an account** and select **Join as a Professional** during sign-up.
    3. **Complete your profile**:, add your name, bio, profile photo, portfolio images, and the services you offer with pricing.
    4. **Submit your application** for verification. The Glamease team reviews your profile to ensure it meets platform standards.
    5. **Once approved**, your profile goes live and you can start accepting bookings.

    <Tip>
      A complete profile with high-quality portfolio photos and detailed service descriptions attracts more clients. Take your time setting it up before submitting for review.
    </Tip>
  </Accordion>

  <Accordion title="How and when do I get paid?">
    Glamease processes client payments securely through the app. Once an appointment is completed, your earnings, minus any applicable platform fees, are transferred to your connected payout account.

    Here's how the payment flow works:

    * **Deposits** are collected from the client at the time of booking and held securely.
    * **Remaining balances** are collected at the time of the appointment.
    * **Payouts** are processed on a regular schedule to your connected bank account or debit card. You can view your payout history and upcoming transfers in the **Earnings** section of the app.

    Make sure your payout details are set up correctly in your account settings to avoid any delays. If you have questions about a specific payout, contact support at [support@glamwithease.com](mailto:support@glamwithease.com).
  </Accordion>

  <Accordion title="Can I set my own schedule and prices?">
    Absolutely. As an independent professional on Glamease, you have full control over your schedule, services, and pricing.

    * **Schedule:** Set your available days and time slots through the **Availability** section of your professional dashboard. You can block off dates for vacations, personal time, or any other reason.
    * **Services:** Add, edit, or remove services from your menu at any time. Each service can have its own name, description, duration, and price.
    * **Prices:** You set the price for every service you offer. Glamease does not dictate your rates.

    Keeping your availability up to date helps clients find accurate open slots and reduces the chance of double-bookings or last-minute conflicts.
  </Accordion>

  <Accordion title="How do I reduce no-shows?">
    No-shows are one of the most frustrating challenges for beauty professionals. Glamease gives you a built-in tool to protect your time: **deposits**.

    By requiring a deposit at the time of booking, you ensure that clients have a financial commitment before your appointment slot is reserved. You can:

    * **Set a deposit amount** for each service or as a flat rate across your bookings.
    * **Define your cancellation policy**, including how much of the deposit is refundable and how far in advance a client must cancel to receive a refund.

    Clients see your deposit requirement and cancellation policy before they confirm their booking, so there are no surprises on either side. You can manage your deposit settings and cancellation policy in the **Settings** section of your professional profile.
  </Accordion>

  <Accordion title="How are stylists verified?">
    Before any professional can accept bookings on Glamease, they go through a verification process. This helps maintain a trustworthy, high-quality marketplace for clients.

    The verification process includes a review of your professional profile to confirm that your information is accurate, your portfolio is authentic, and your listed services are clearly defined. Glamease reserves the right to decline or remove profiles that do not meet platform standards.

    <Info>
      Verification is designed to protect both clients and professionals. Verified stylists build trust faster and tend to receive more bookings over time.
    </Info>

    If your application is under review, you'll be notified by email once a decision has been made. If you have questions about your verification status, contact [support@glamwithease.com](mailto:support@glamwithease.com).
  </Accordion>
</AccordionGroup>

## General

<AccordionGroup>
  <Accordion title="How do I get help if something goes wrong?">
    If you run into any issue, whether it's a payment problem, a booking dispute, a technical glitch, or anything else, the Glamease support team is here to help.

    **The fastest way to reach us is by email:** [support@glamwithease.com](mailto:support@glamwithease.com)

    When you write in, include as much detail as possible:

    * Your full name and the email address linked to your account
    * A clear description of the issue
    * Your booking ID (if the issue is appointment-related)
    * Any relevant screenshots

    The more context you provide, the faster we can resolve your issue. We aim to respond to all inquiries within **1-2 business days**.

    You can also browse our documentation for self-service answers:

    * [Booking an Appointment](/clients/booking-an-appointment)
    * [Deposits and Payments](/clients/deposits-and-payments)
    * [Rescheduling and Cancellations](/clients/rescheduling-and-cancellations)
    * [Joining as a Stylist](/professionals/joining-as-a-stylist)
  </Accordion>
</AccordionGroup>