> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glamwithease.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Glamease: Support for Clients & Stylists

> Reach the Glamease support team by email for help with bookings, payments, account issues, or joining as a beauty professional.

If you have a question, run into a problem, or just need a little guidance, the Glamease support team is ready to help. Whether you're a client dealing with a booking issue or a professional getting set up on the platform, reach out anytime and we'll get back to you as quickly as we can.

## How to Reach Us

<CardGroup cols={2}>
  <Card title="Email Support" icon="mail" href="mailto:support@glamwithease.com">
    Send us a message at [**support@glamwithease.com**](mailto:support@glamwithease.com) for help with bookings, payments, account issues, disputes, or anything else. We aim to respond within 1-2 business days.
  </Card>

  <Card title="Download on the App Store" icon="smartphone" href="https://apps.apple.com/us/app/glamease/id6763160168">
    Get the Glamease app on your iPhone or iPad. Browse beauty professionals, book appointments, and manage everything from your pocket.
  </Card>

  <Card title="Download on Google Play" icon="smartphone" href="https://play.google.com/store/apps/details?id=com.Glamease.myapp">
    Get the Glamease app on your Android device. Discover verified stylists and artists, book services, and track your appointments with ease.
  </Card>
</CardGroup>

## What to Include in Your Message

To help us resolve your issue as quickly as possible, include the following details when you email us:

* **Your full name and account email address**,: so we can locate your account right away.
* **A clear description of the issue**,: tell us what happened, what you expected, and what you saw instead.
* **Your booking ID** (if applicable), found in the **My Bookings** section of the app on the relevant appointment detail screen.
* **Screenshots or screen recordings** (if relevant), visual context helps us understand and diagnose the problem faster.

The more information you provide upfront, the less back-and-forth is needed and the sooner we can get things sorted for you.

<Tip>
  Not sure where to find your booking ID? Open the app, go to **My Bookings**, tap the appointment in question, and look for the booking reference number at the top of the detail screen.
</Tip>

## Common Topics

Looking for a faster answer? Our documentation covers the most common questions in detail. Start here before reaching out:

* **Booking issues** → [Booking an Appointment](/clients/booking-an-appointment)
* **Payment or deposit questions** → [Deposits and Payments](/clients/deposits-and-payments)
* **Cancellation help** → [Rescheduling and Cancellations](/clients/rescheduling-and-cancellations)
* **Joining as a professional** → [Joining as a Stylist](/professionals/joining-as-a-stylist)

If you've already reviewed the relevant documentation and still need help, don't hesitate to email us directly. There's no question too big or too small.

<Note>
  We aim to respond to all support inquiries within **1-2 business days**. During high-volume periods response times may be slightly longer, but we'll always get back to you. For urgent booking issues, such as a same-day appointment problem, please include "URGENT" in the subject line of your email so our team can prioritize your request.
</Note>