> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glamwithease.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Build Your Reputation with Reviews on Glamease

> Client reviews on Glamease build trust and drive new bookings. Learn how ratings work and how to maintain a strong professional reputation.

Your reputation is one of your most valuable assets as a beauty professional, and on Glamease, it lives on your profile in the form of client reviews and your overall star rating. A strong collection of genuine, positive reviews builds trust with potential clients who are deciding whether to book you for the first time, and keeps your existing clients coming back.

## How Reviews Work

After an appointment is marked as complete in the Glamease app, the client receives a prompt to leave a review. That review consists of a **1 to 5 star rating** and an optional written comment describing their experience.

Once submitted, the review goes through Glamease's moderation process before it becomes visible on your profile.

<Note>
  All reviews are moderated by Glamease before they are published. This helps ensure that only genuine, guideline-compliant feedback appears on your profile.
</Note>

## Your Overall Rating

Your overall rating is the average of all published star ratings from your clients. It is displayed prominently on your Glamease profile, one of the first things a prospective client sees when they land on your page.

<CardGroup cols={3}>
  <Card title="1-2 Stars" icon="star">
    Signals an unsatisfactory experience. A pattern here warrants reviewing your service process and client communication.
  </Card>

  <Card title="3 Stars" icon="star-half">
    Meets basic expectations but leaves room for improvement in consistency, communication, or service delivery.
  </Card>

  <Card title="4-5 Stars" icon="stars">
    Indicates an excellent experience. Consistently high ratings drive profile visibility and new client bookings.
  </Card>
</CardGroup>

As your total number of reviews grows, your rating becomes more statistically reliable, and more persuasive to potential clients. Even a handful of genuine five-star reviews can meaningfully differentiate your profile from others in your area.

## Responding to Reviews

Direct public responses to individual reviews may not always be available within the app, which means the most effective way to shape your reputation is through the quality of every appointment itself. Clients write what they experience, so give them an experience worth writing about.

Focus on consistency: a client who books you twice and receives the same high standard of care both times is far more likely to become a loyal, reviewing regular.

## Building a Strong Reputation

Your rating is built one appointment at a time. Keep these practices in mind before, during, and after every booking:

<Steps>
  <Step title="Communicate clearly before the appointment">
    Use Glamease's in-app messaging to confirm service details, review inspiration photos, and share any preparation instructions. Clients who feel informed and heard arrive with confidence.
  </Step>

  <Step title="Be on time and prepared">
    Arrive, or be set up and ready, at the agreed appointment time. Punctuality immediately sets a positive tone and shows clients you respect their schedule.
  </Step>

  <Step title="Deliver the agreed service">
    Match the service you discussed and reference any inspiration photos the client shared. Surprises are rarely welcome when it comes to someone's hair, skin, or nails.
  </Step>

  <Step title="Follow up on any confusion in-app">
    If anything is unclear during or after the appointment, a product recommendation, an aftercare question, a follow-up booking, address it through Glamease messaging rather than leaving it unresolved.
  </Step>
</Steps>

<Tip>
  After a great appointment, kindly remind your client that they can leave a review on Glamease. A simple, genuine nudge, "I'd love to hear your feedback if you have a moment!", is all it takes to prompt many satisfied clients to share their experience.
</Tip>

## If You Receive a Negative Review

A negative review can feel discouraging, but not every low rating reflects a violation of platform guidelines. If you receive a review that you believe is fraudulent, retaliatory, or otherwise in breach of Glamease's review policies, reach out to the support team directly.

<CardGroup cols={1}>
  <Card title="Contact Glamease Support" icon="envelope">
    Email [**support@glamwithease.com**](mailto:support@glamwithease.com) with your concern, the appointment details, and the specific review in question. The support team will investigate and take appropriate action if the review is found to violate guidelines.
  </Card>
</CardGroup>

In the meantime, the best counter to a single negative review is a consistent stream of positive ones. Keep delivering excellent work, and your overall rating will reflect it.