> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glamwithease.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reduce No-Shows with Deposit Requirements on Glamease

> Set a minimum deposit for your Glamease bookings to protect your time, reduce no-shows, and ensure clients are committed before they arrive.

No-shows cost you time, income, and the opportunity to serve another client. Glamease's deposit system puts a simple safeguard in place: clients pay a portion of the service total upfront at the time of booking, confirming their commitment before they ever walk through your door. You control the amount, the policy, and when it applies.

## How Deposits Work

When you enable a deposit requirement, clients are charged the deposit amount at the time they confirm their booking. That deposit is **not** an extra fee, it counts toward the total cost of their service. When the appointment is complete, the client pays only the remaining balance.

For example, if your service costs \$120 and you require a \$30 deposit, the client may pays \$30 at booking and \$90 at the appointment. The deposit simply moves part of the payment earlier in the process.

<Note>
  Deposits are applied directly toward the service total. Clients are informed of this at checkout so they understand they are not paying an additional charge.
</Note>

## Setting Your Deposit Amount

You can set a fixed dollar amount or a percentage of the service price as your minimum deposit. Choose whichever format makes the most sense for your pricing structure.

<Steps>
  <Step title="Open Professional Settings">
    Tap your profile photo in the Glamease app, then select **Settings**.
  </Step>

  <Step title="Navigate to Deposit Policy">
    Scroll to the **Booking & Payments** section and tap **Deposit Policy**.
  </Step>

  <Step title="Enable deposits">
    Toggle **Require a Deposit** to on.
  </Step>

  <Step title="Set your deposit amount">
    Enter either a fixed amount (e.g., \$25) or a percentage (e.g., 30%) of the service total. This becomes the minimum deposit clients must pay to confirm a booking with you.
  </Step>

  <Step title="Save your changes">
    Tap **Save**. Your deposit requirement will apply to all new bookings going forward.
  </Step>
</Steps>

<Tip>
  Setting your deposit between **20% and 50%** of your service price strikes a balance between protecting your time and keeping the booking process accessible for new clients.
</Tip>

## Your Cancellation Policy

Alongside your deposit, you define the cancellation window, the amount of time a client has to cancel and still receive a full deposit refund. Outside that window, you may retain the deposit as compensation for the time you held open.

<Warning>
  Your cancellation window is displayed to clients before they confirm their booking. Make sure the policy you set accurately reflects what you intend to enforce, clients agree to it as a condition of booking.
</Warning>

Set your cancellation window in the same **Deposit Policy** section of your settings. Common windows are 24, 48, or 72 hours before the appointment. Choose a timeframe that gives you enough notice to fill the slot if a client cancels.

## When a Client No-Shows

If a client simply doesn't arrive and made no attempt to cancel within your window, the deposit protects the income you would have earned during that time. Because the client paid upfront, you are not left with an entirely empty slot and nothing to show for it.

<CardGroup cols={2}>
  <Card title="Your time is protected" icon="shield-check">
    The deposit compensates you for the appointment slot you held and can no longer offer to another client.
  </Card>

  <Card title="Clients are more committed" icon="calendar-check">
    Clients who pay a deposit are far less likely to no-show, the financial commitment creates accountability from the start.
  </Card>
</CardGroup>

## Updating Your Policy

Your deposit requirements and cancellation windows are not permanent. You can adjust them at any time from **Profile → Settings → Deposit Policy**. Changes apply only to bookings made after you save the update, existing confirmed appointments retain the policy that was in place when the client booked.