> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glamwithease.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Communicate with Clients Inside the Glamease App

> Use Glamease's built-in messaging to communicate with clients before appointments, confirm details, and provide a personalized experience.

Glamease's built-in messaging lets you connect with clients directly inside the app, no exchanging phone numbers, no third-party chats. Whether a client wants to ask about a service before booking or you need to share last-minute directions, the messaging feature keeps every conversation organized and tied to your professional profile.

## Finding Your Messages

Navigate to the **Messages** tab at the bottom of your Glamease app to see all of your client conversations in one place. Each thread is labeled with the client's name and, where applicable, the upcoming appointment it relates to. Tap any conversation to open it and pick up right where you left off.

<Note>
  All messaging happens inside the Glamease app. You never need to share your personal phone number or email address with clients.
</Note>

## When Clients Message You

Clients may reach out before they've even made a booking, often to ask whether you're available, what products you use, or whether you can accommodate a specific request. These pre-booking messages are an opportunity to make a strong first impression.

Responding promptly signals professionalism and builds the trust that turns an inquiry into a confirmed appointment. The faster you reply, the more likely a curious client becomes a paying one.

<Tip>
  Aim to respond to new client inquiries within a few hours. Clients who receive a quick, helpful reply are significantly more likely to go ahead and book.
</Tip>

## What to Discuss

Use in-app messaging to cover the details that make an appointment run smoothly:

<CardGroup cols={2}>
  <Card title="Service Details" icon="scissors">
    Confirm exactly which service the client wants and clarify any add-ons or customizations before the appointment day.
  </Card>

  <Card title="Inspiration & Reference Photos" icon="image">
    Ask clients to share photos of the look they're going for. Aligning on expectations upfront helps you deliver results they'll love, and review highly.
  </Card>

  <Card title="Location & Parking" icon="map-pin">
    Send your address, parking instructions, or any entry details the client needs so they arrive on time and stress-free.
  </Card>

  <Card title="Prep Instructions" icon="list-check">
    Let clients know if they should arrive with clean hair, no makeup, or any other preparation that helps the appointment go smoothly.
  </Card>
</CardGroup>

## Message Notifications

Enable push notifications for the Glamease app so you're alerted the moment a client sends you a message. Staying responsive, especially in the hours before an appointment, prevents miscommunication and last-minute confusion.

<Steps>
  <Step title="Open your device Settings">
    Go to your phone's **Settings** app and find Glamease in your list of installed apps.
  </Step>

  <Step title="Enable notifications">
    Tap **Notifications** and make sure notifications are turned **on** for the Glamease app.
  </Step>

  <Step title="Allow banners and sounds">
    Turn on **Banners** and **Sounds** so new messages get your attention even when your phone is locked.
  </Step>

  <Step title="Check in-app notification settings">
    Inside Glamease, go to **Profile → Settings → Notifications** and confirm that message alerts are enabled.
  </Step>
</Steps>